Sending documents using our mobile app

To send us a copy of your ID card and bank statement via our mobile app, follow these steps:

  1. Tap on the 'Account' button.
  2. Select 'Help'.
  3. Choose 'Submit documents':
    • On 'Category' select 'Account Security and Verification'
    • As Sub-category select 'Upload Documents'
  4. Write your message, attach your documents, and then tap on 'Send'.

We also have a step-by-step instructional video showing how to upload your documents. Just hit the play button!


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